Terms of Service

Terms of Service (TLC Jet, LLC)

Effective Date

May 1, 2025

Last Updated

June 20, 2025

Introduction

Welcome to TLC Jet, LLC. These Terms of Service (“Terms”) constitute a legally binding agreement governing your access to and use of our website, as well as any related media channels or mobile applications (collectively, the “Site”). The Site is owned and operated by TLC Jet, LLC (“Company,” “we,” “us,” or “our”). Our services primarily involve providing information and facilitating lead generation for private jet charter brokerage and related luxury aviation services.

For a luxury brand such as ours, establishing trust is as paramount as delivering exceptional service. This document is designed with transparency in mind.

Summary of Key Points

Binding Agreement: By using our Site, you agree to be bound by these Terms and our integrated Privacy Policy.
Privacy: Personal data is collected to provide and improve services. See Section 6 for details.
Estimates: All price quotes are estimates and not binding offers.
Dispute Resolution: Disputes are first resolved informally, then by binding individual arbitration. Class-action rights are waived.
Limitation of Liability: Our liability is limited as described in Section 14.

1. Agreement to Terms

By accessing, browsing, or otherwise using the Site, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service, including the incorporated Privacy Policy (Section 6).

Clickwrap and Browsewrap Agreements

Depending on your interactions, such as checking a box to agree, this may constitute a “clickwrap” agreement. Continued use after awareness of these terms constitutes a “browsewrap” agreement.

IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST DISCONTINUE USE IMMEDIATELY.

2. Description of Services & Quote Disclaimer

Description of Services

The Site provides information regarding private jet charter brokerage, aviation consulting, and lead generation for luxury travel and aviation services.

Quote Request Disclaimer

All pricing and quotes are for estimation purposes only and are non-binding. Final pricing is subject to market conditions, aircraft availability, crew scheduling, and other factors.

Conditions Acknowledged by Requesting a Quote

Non-Binding Nature: Estimates may change without notice.
Limited Scope: Covers only explicitly mentioned services.
Validity Period: Estimates are valid for a limited period.
No Coverage Effected: Requesting a quote does not create a contract.
Verification of Information: Accuracy of the estimate depends on the accuracy of information provided.

3. Intellectual Property Rights

All content on the Site, including source code, text, graphics, logos, and media, is owned or licensed by the Company. Users are granted a limited, non-exclusive license for personal, non-commercial use.

Restrictions

No republishing, resale, or sublicensing.
No commercial exploitation.
No modification or creation of derivative works.
Third-party content remains the property of its owner.

User-Generated Content

By posting content, you grant the Company a worldwide, irrevocable, royalty-free license to use it. The Company may monitor and remove content at its discretion.

4. User Representations and Responsibilities

Users must:

Be at least 18 years old.
Provide accurate information.
Maintain account security.
Use the Site lawfully.

5. Prohibited Activities

Users may not:

Scrape or collect data without permission.
Use the Site for unauthorized commercial purposes.
Circumvent security features.
Trick or defraud the Company or other users.
Transmit malware or spam.
Impersonate others.

6. Privacy Policy

6.1 Commitment to Privacy

TLC Jet, LLC is committed to protecting personal information, complying with GDPR, FDBR, CCPA, and COPPA.

6.2 Information Collected

Personal Data You Provide: Name, email, phone, address, company info.
Automatically Collected: IP address, browser info, device info, cookies, analytics data.

6.3 How We Use Your Information

Contract Fulfillment: Responding to quote requests, managing client accounts.
Legitimate Interests: Site improvement, fraud prevention.
Consent: Direct marketing and non-essential cookies.
Legal Obligations: Tax and compliance purposes.

6.4 Disclosure of Information

Shared with vendors, data processors, in business transfers, and when legally required.

6.5 International Data Transfers

Data may be transferred to the U.S. using Standard Contractual Clauses (SCCs) and supplementary measures.

6.6 Data Security, Retention, and Disposal

Security: SSL, encryption, role-based access, audits.
Retention: Based on type (lead data 2 yrs, client data duration + 7 yrs).
Disposal: Delete or anonymize when no longer needed.
Breach Notification: Follow FIPA and GDPR guidelines.

6.7 Privacy Rights

Users may access, correct, delete, or restrict data. Rights vary by jurisdiction (FDBR, CCPA, GDPR).

6.8 Children

Site is not directed at children under 18. COPPA and FDBR compliance enforced.

6.9 Do Not Track

No current response to DNT signals; user control via consent manager.

7. Cookie and Tracking Technologies Policy

Strictly Necessary Cookies: Required for site function.
Performance Cookies: Analytics and site improvement.
Functional Cookies: Preferences and personalization.
Targeting Cookies: Advertising relevance.
Consent required for non-essential cookies.

8. Marketing Communications Policy

8.1 Email Communications (CAN-SPAM Act)

Compliance with sender information, subject lines, identification, physical address, and opt-out options.

8.2 SMS/Text Communications (TCPA & FTSA)

Prior express consent required, clear disclosure, opt-out via “STOP,” 15-day FTSA grace period, two-way communication compliance.

9. Third-Party Websites and Content

Company not responsible for third-party sites or content; use at your own risk.

10. Term and Termination

Company may deny access, terminate accounts, and remove content at its discretion.

11. Modifications and Interruptions

Company may change, modify, or discontinue the Site without notice. Users assume risk for downtime or discontinuance.

12. Governing Law

Florida law governs these Terms and Site use.

13. Dispute Resolution

13.1 Informal Negotiations

Parties must attempt to negotiate disputes for at least 30 days.

13.2 Binding Arbitration

JAMS rules, single arbitrator, Broward County, Florida. Exclusions include intellectual property, theft, and injunctive relief.

13.3 Class Action Waiver

Arbitration limited to individual disputes; no class-action rights.

14. Disclaimers and Limitation of Liability

Disclaimer: Site provided as-is; no warranties.
Limitation of Liability: Limited to amount paid in last 6 months; excludes gross negligence.

15. Indemnification

Users agree to indemnify Company and affiliates for losses arising from Site use or breach of Terms.

16. Accessibility Statement

Committed to WCAG 2.1 Level AA. Feedback via email, phone, or postal address; response within 5 business days.

17. Miscellaneous

Entire agreement, severability, no assignment, electronic communications.

18. Contact Us

TLC Jet, LLC 3000 NW 59th St Fort Lauderdale, FL 33309-6641 USA Email: fly@tlcjet.com Phone: +1 (954) 999-2738